Tickets & entry
Shanghai Disneyland tickets: book with a foreign passport
Compare Shanghai Disneyland tickets on the official site and Klook, enter passport details correctly, and check confirmation, app linking and refund rules.
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Already booked? Get confirmation & app help
Choose the ticket for your visit
Decide which of these situations fits your trip, then compare the same ticket type and date across sellers.
Klook or the official website?
Use Klook to compare the listed admission and bundle options together. Match the package to your choice above, then check the total for your entire group. Buy there if the final price, inclusions and cancellation conditions work for you; a displayed discount alone is not a reason to choose it.
Compare with the official ticket calendar if you prefer Disney to handle the order directly or are considering a ticket covered by its direct-booking refund policy. Check eligibility before counting on that policy. Compare equivalent dates, guest categories and benefits on both sites.
What to open on Klook
The public listing checked September 23, 2026 has a Packages section with separate admission and bundle choices. Use this sequence:
- Find the ticket type you chose above. Read its cancellation and confirmation labels. A meal bundle, an early-entry bundle and advance-purchase admission can have different conditions.
- Open “Package details” before “Select”. Read what is included and how you redeem it. Continue only when those conditions fit your visit.
- Review the chosen date, guest categories and final total before payment. Use each guest’s own identity document. If the form cannot accept a name or document correctly, ask support before submitting.
Use the passport example below when preparing guest details. Follow the field labels on the booking form you use.
Admission, early-bird, Early Entry or Premier Access?
| Label you see | What to check |
|---|---|
| One-day or two-day admission | Which dates are covered, who the ticket is for and whether any extra benefits are included. |
| Early-bird ticket | This describes an advance-purchase offer. It does not by itself give you early admission. |
| Early Park Entry Pass | An additional early-entry benefit. You still need valid park admission unless the selected bundle includes it. |
| Disney Premier Access (DPA) | Priority access to specified experiences. It does not replace admission; check the exact experience list and any included entrance benefit. |
For standalone Premier Access, use Disney’s official channels and check the current DPA terms. If you are considering an admission bundle with extra benefits, read what that particular package supplies and how to redeem it. The main Disneyland guide helps you decide whether those extras suit your park day.
How to enter passport details for each guest
Shanghai Disneyland uses real-name ticketing: each guest needs their own valid ID for their own ticket. One person can arrange the purchase, but their passport does not cover everybody in the group. Foreign visitors can use a valid foreign passport; the official rules also list other accepted documents for eligible residents. See the real-name policy and accepted-document list.
Have the passports beside you when completing the booking:
- Choose the correct document type. Use the passport you will carry on the visit. For a mixed-nationality group, check the accepted document for each person.
- Follow the form’s name fields. Copy the names from the passport. If the form separates surname and given names, enter them in those fields. Ask the seller before paying if a long name or character cannot be entered correctly.
- Check every passport number. Watch for letters and digits that look alike. Review the guest list before submitting, especially when one person is booking for several people.
- Check the guest category and visit date again. A correct name does not fix a ticket booked for the wrong day or age group.
If you notice an error after payment, contact the original seller immediately. Do not assume you can edit identity details yourself or correct them at the turnstile.
Children and infants
The official real-name policy sets child-ticket eligibility by age on the visit date: ages 3–11 inclusive qualify for a child ticket, and children under 3 receive free park admission. Height still matters for individual rides, but it does not replace this age rule for admission.
Bring each child’s original accepted identity document, including for a child entering free. Follow the seller’s instructions for recording children in the booking; a free-admission child may not appear as a paid ticket. Before adding Early Entry or other extras, check their separate eligibility and charges.
Already booked? Check confirmation before trying to link tickets
Keep these three items distinct:
| Item | What it is for |
|---|---|
| Seller’s order or booking number | Finding your purchase with the website or app where you paid. |
| Confirmed voucher and redemption instructions | Checking the visit date, guests and what to present or collect on arrival. |
| Disney admission credential or park ticket | The credential used by Disney for admission and supported ticket-linking functions. It may differ from your seller’s order number. |
First, open the completed booking. Confirm the date, guest details and booking status. A payment receipt alone is not enough if the reservation is still awaiting confirmation. Check the confirmation deadline shown for your package before arranging a last-minute visit.
Next, prepare the official Shanghai Disney Resort app. Sign in before your visit and follow its current ticket-linking instructions using the Disney credential requested. A third-party order number may not be the number it accepts. If your voucher instructs you to collect a park ticket at entry, follow that process and use the issued ticket for the app functions that require it.
Then check your group and any extras. Make sure the tickets and benefits displayed belong to the intended guests and date. DPA is tied to the linked guest’s ticket; adding a ticket to an app does not give every person in the party the same paid benefit.
Save an accessible copy of your booking instructions. Some special entrance benefits require a live QR code in the official app, so a screenshot may not work. The DPA terms explain this for the Deluxe entrance benefit.
If something does not work
| Problem | Next step |
|---|---|
| Payment taken, confirmation still pending | Check the package’s confirmation window. Contact the original seller if it is overdue or your visit is approaching. |
| Wrong name, passport number or date | Contact the seller before travel. Ask what correction, cancellation or rebooking is possible for that order. |
| The Disney app rejects a number | Check whether you entered a seller order number instead of the Disney credential requested. Read the voucher’s redemption instructions; ask Disney support about an issued park ticket that still will not link. |
| One person’s ticket or benefit is missing | Compare the confirmation with the guest list. Resolve it with the seller or Disney before buying a duplicate. |
For a Disney ticket or app problem, use the official contact page. For a Klook order, start in that booking’s help or support section so the agent can identify the package you purchased.
Can you cancel or change the visit date?
Use the conditions attached to your original purchase. Disney’s direct-booking refund policy does not automatically apply to a ticket bought through another seller.
Eligible tickets bought directly from Disney
The policy effective January 12, 2026 covers specified standard-price, non-promotional one-day and two-day tickets and Disney Dream Day Packages bought through official direct channels. Eligibility requires that no official Disney coupon was used and no date change has been made.
For eligible online self-service refunds, the published cutoffs are:
| When you request the refund, in Shanghai time | Published outcome |
|---|---|
| By 23:59 seven days before the visit | Full refund. |
| From 00:00 six days before through 23:59 the day before | RMB 80 fee per ticket per applicable day. |
| From 00:00 on the visit date | No refund under this policy. |
Two-day tickets use the first visit date for the deadline. Telephone-assisted refunds have earlier cutoffs. Date changes are a separate process with eligibility, availability and advance-notice requirements. Read the official refund and exchange policy before relying on a deadline.
Tickets bought on Klook
The listing checked for this guide contained both non-cancellable packages and options advertising free cancellation with seven days’ notice. Confirmation times also differed between packages. Read the selected package and your order confirmation, rather than applying the conditions of a neighboring option. Submit a cancellation or change request through Klook for a Klook booking.
Before leaving for the park
- Original physical passport or accepted ID for every guest, matching the booking.
- Confirmed booking, correct visit date and redemption instructions available on your phone.
- Group together if your voucher requires joint entry.
- Official app signed in, with any required live entrance benefit ready to open.
- Charged phone and a plan for mobile data.
Once tickets are sorted, use the Disneyland map and route guide to choose your first land, or the full Disneyland guide for Early Entry, ride priorities and the journey back. For the rest of your stay, return to the Shanghai guide.
Sources and scope
Ticketing information checked September 23, 2026. This guide compares published rules; we have not made a test purchase for this guide. Prices, availability and individual package conditions should be checked again when booking.